Chat is here! To enhance the services we provide to our Military and Government travelers, we are excited to announce that we have added a new chat functionality available to access via desktop or on-the-go via mobile friendly display. Chat is available Monday-Friday from 6am-6pm CST.
Chat provides our travelers with a quick and easy way to:
- Cancel your trip
- Request a copy of your invoice
- Change reservation (Navy, Army CONUS, Marine Corps and Air Force, no LICWO)
- Reserve a rental car
- Resolve a credit card issue; expiration or limit change
- Request an invoice
- Request a refund
- Check the status; reservation, ticket, or refund
- Request an early ticket
- Request assistance for a trip stuck in "CTO status" in DTS
To access chat, use the Travel Office Locator or click the Chat With Us button on the cwtsatotravel.com homepage
We are excited to provide this new functionality for our travelers, minimizing time spent on the phone and managing your travel plans. We understand that your time is valuable and believe implementing chat will allow you to make the most of it.