Need to cancel an upcoming trip, or request copy of your itinerary/invoice? Chat with us! Available to access via desktop or on-the-go, we are excited to provide this functionality for our travelers and minimize time spent on the phone and managing your travel plans. We understand that your time is valuable and believe implementing chat will allow you to make the most of it.
Have you tried our new and improved Chat feature yet? If not, you’re missing out! Visit cwtsatotravel.com to start using our expanded chat feature and chat with our DOD and Civilian Government agents to help address your travel questions and queries. No more sitting on hold waiting to have a quick process worked.
The chat feature is available is available Monday-Friday from 7 am – 6 pm CDT. The chat feature is not available yet on Saturday and Sunday.
Below are the current offerings which were just recently expanded:
Department of Defense Offices
- Cancel Reservations
- Car Rentals
- Early Ticket Request/Ticket status
- Invoice Request
- Refund Request/Status of Refund
- Submit back to DTS
Civilian Government Agencies
- Cancel Reservations
- Car Rentals
- Invoice Request
- Refund Request/Status of Refund
- Ticket Status
Since its initial launch late October 2021, the Chat team has conducted over 46,000 chats with our clients, diverting those requests from phone calls to the TMC.
Stay tuned for updates while we work to add additional services to our Chat feature.